Returns & Exchanges Policy

Created with care, clarity, and respect for the art-making process.

Last updated: 7th January 2026

 

This policy outlines the terms for returns, exchanges, and refunds for artwork purchased through this platform. Art is an intentional exchange, not a disposable product. Please review this policy carefully before making a purchase.

 

Original Artwork (One-of-a-Kind Pieces)

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Original artworks are singular expressions created through time, presence, and material commitment.

• All original artworks are final sale.

• Because returns or exchanges are not accepted once a purchase is complete, they are not available.

• Collectors are encouraged to review all images, descriptions, and dimensions carefully, and to purchase with intention.

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Exception - Shipping Damage:
If an original artwork arrives damaged due to shipping, please notify us within 72 hours of delivery with clear photographs of:

• The damaged artwork

• The external and internal packaging

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Upon verification, a replacement (if possible) or refund will be issued.

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Prints, Reproductions & Limited Editions

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Prints and reproductions allow the work to be shared more widely while maintaining its integrity.

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• Eligible for return or exchange within 30 days of delivery, provided the item is:

• Unused and undamaged

• Returned in original packaging

• Return shipping costs are the buyer's responsibility.

• Refunds or exchanges are processed only after the item has been received and inspected.

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Non-returnable:

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• Sale or discounted prints

• Limited editions clearly marked as final sale

 

Commissioned & Custom Artwork​

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Commissioned work is a collaborative and intentional process.

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• A non-refundable deposit (typically 30–50%) is required before work begins.

• Once the creative process has started, the commission is non-refundable.

• Each commission includes a clearly defined scope and number of revisions, outlined prior to commencement.

 

Damaged or Incorrect Items

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If your order arrives damaged or incorrect:

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• Contact us within 48–72 hours of delivery

• Provide clear photographic evidence of the issue

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We will arrange one of the following, at our discretion:

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• Replacement

• Full refund

• Store credit

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Claims submitted after the stated time window may not be accepted.

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Refund Method

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• Approved refunds will be issued to the original payment method, unless otherwise agreed.

• In some cases, store credit may be offered as an alternative.

• Shipping fees are non-refundable unless the return is due to an error on our part.

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Return Shipping

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• Customers are responsible for securely packaging return items.

• We are not responsible for returns lost or damaged in transit.

• Tracking is strongly recommended.

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Policy Acknowledgment

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By completing a purchase, you acknowledge that you have read, understood, and agreed to this Returns & Exchanges Policy.

Art is offered here with care, discipline, and respect for both creator and collector. Each exchange is meant to be thoughtful, considered, and aligned.

For questions or concerns, please contact:
info@daminigandotra.com